The infra arm of your agency.
Resell Magento, PrestaShop, WooCommerce and Sylius managed hosting under your own brand. Pure white-label or co-branded, your call. NDA, mutual non-solicitation, console access, 24/7 on-call. Fast-Mage operates the infrastructure, your agency stays the prime contractor.
| Indicator | Value | Note |
|---|---|---|
| agency.sourced | 60 % | of new clients come via agency referral |
| years.in.business | 2009 | 16 years operating Magento infrastructure |
| on.call.window | 24/7 | night and weekend, under your brand |
01, WHY RESELL FAST-MAGE
A complete e-commerce infra you can put your name on.
Four reasons agencies ship with us.
You keep the relationship, the pricing power and the brand. We handle the servers, the patches, the on-call, the backups, the DRP. Same engineers, every shop.
Set your own pricing
You define the retail price your client pays. Our internal rate stays internal. Margin is yours, structured per shop or per consolidated account.
Stay on the relationship
The end client signs with you, talks to you, gets invoiced by you. Fast-Mage operates the infrastructure in the background. Mutual non-solicitation written in the partner agreement.
Recurring revenue
Monthly recurring on hosting and managed ops, on top of your project revenue. Predictable cash, no resale handoff to a third party.
Differentiate vs commodity hosts
Your agency stops sending clients to generic VPS providers. You ship Magento, PrestaShop, WooCommerce or Sylius on infrastructure tuned for those CMS, with a real on-call team behind it.
02, BRANDING MODES
Pick a mode per shop, not per partnership.
Three setups, no global lock-in.
Some clients need pure white-label, some explicitly require a named hosting provider, some want a direct contract. You choose the right mode for each project.
Pure white-label
Fast-Mage is invisible to the end client.
- + Invoicing under your legal entity, your VAT, your branding.
- + Support emails reply from your domain, signed with your team's identity.
- + Status page and incident comms wrapped in your brand.
- + NDA and non-solicitation signed before the first shop is provisioned.
Co-branded
Your agency stays the prime contact, Fast-Mage is named as infra partner.
- + Joint signature on technical documents (architecture, DRP, post-mortems).
- + Direct escalation path from your client to a Fast-Mage senior on agreed scenarios.
- + Shared status page, both logos visible.
- + Useful when the client requires a named, auditable hosting provider (PCI, large retailer procurement).
Referral, named
Lighter setup, Fast-Mage contracts directly with the client.
- + End client signs with Fast-Mage, agency keeps technical relationship.
- + Recurring referral commission per active contract.
- + Useful when the client explicitly wants to contract the host directly.
- + Same NDA and non-solicitation obligations apply, both ways.
03, RACI AND STACK
Clear lines. No grey zones.
Who owns what.
The stack we operate, and the responsibility matrix between your agency, Fast-Mage, and the end client. No buck-passing on incidents, no overlap on backups.
Infrastructure stack
| Layer | Technology | Operated by |
|---|---|---|
| CDN, WAF, DDoS | Cloudflare, Cloudflare LB optional | Fast-Mage |
| Web tier | NGINX, PHP-FPM, Apache 2 per CMS profile | Fast-Mage |
| Cache | Varnish FPC, Redis or Valkey, OPcache | Fast-Mage |
| Search | OpenSearch, Elasticsearch, Meilisearch | Fast-Mage |
| Database | MariaDB, master-slave or Galera multi-master cluster | Fast-Mage |
| OS | Debian, hardened, day-one CVE patching | Fast-Mage |
| Config | Ansible playbooks, centralised inventory | Fast-Mage |
| Application code | Magento, PrestaShop, WooCommerce, Sylius modules, themes | Agency, client |
Responsibility matrix (RACI)
| Activity | Agency | Fast-Mage | Client |
|---|---|---|---|
| 24/7 monitoring, incident detection | I | R | I |
| Level 1 client front-desk | R | C | I |
| Level 2, system and infra response | C | R | I |
| Level 3, application diagnostics | R | C | C |
| CMS, theme, module patching | R | C | A |
| Backups, off-site retention | I | R | I |
| Restore on demand | R | R | A |
| DRP testing, yearly | C | R | I |
| PCI DSS scoping, audits | C | C | A |
| Billing the end client | R | I | A |
R, responsible. A, accountable. C, consulted. I, informed.
04, ESCALATION
24/7 on-call, under your brand.
SEV-1, SEV-2, SEV-3.
Senior sysadmins on rotation, night and weekend. Targets below are contractual response times. Real first-reply in business hours is typically faster, but not a formal contractual commitment.
| Severity | Definition | Contractual target | Real-world |
|---|---|---|---|
| SEV-1 | Shop down, payment broken, data loss risk | 30 min response, business hours, contractual | First reply often under 10 min in practice, not contractually promised |
| SEV-2 | Critical degradation, partial outage | Same business day, business hours | Engineer assigned, on-call paged after hours if your tier includes it |
| SEV-3 | Non-blocking issue, tuning request | Next business day | Tracked in the console, scheduled with your team |
05, CONSOLE ACCESS
One tenant. Every shop you sell.
console.fast-mage.com
Your agency gets a tenant on the Fast-Mage console. One place for health, tickets, backups, restores, billing reconciliation across all your client shops.
- 01 Per-shop dashboard with health, traffic, alerts.
- 02 Backup history, restore requests, audit trail.
- 03 Ticket creation routed to Fast-Mage on-call, visible to your team.
- 04 Per-tenant access control, your devs and account managers separated.
- 05 API access for integration into your own internal tooling.
- Consolidated invoicing
- One Fast-Mage invoice per month for your agency, listing every shop under management. You invoice each end client separately, under your retail price.
- Unified renewal dates
- Multiple shops can be unified under a root account. You pay one renewal, manage one calendar, keep accounting simple.
- Volume rate
- From the second shop, our internal rate steps down on the consolidated account. New shops bill at standard rate the first month, then unify on the next renewal cycle.
- No surprise pass-through
- Bandwidth, storage and snapshot quotas accumulate across the consolidated account. The client sees what you bill, never our internal numbers.
AGENCY TENANT VIEW
Consolidated dashboard of every shop under your brand. Health status, alerts, daily backups across the portfolio. Your account managers stay informed without filing a ticket.
Branding (logo, palette, console.your-agency.com subdomain) applies to the client-facing screens. Internal views stay untouched for your developers.
06, HOW IT STARTS
From signed NDA to first shop in production.
Four steps.
Standard onboarding sequence. Each step has a named owner on both sides, documented in your partner tenant. No vague kickoff, no demo-only relationship.
Partner kickoff
NDA and partner agreement signed. Mutual non-solicitation in writing. Internal pricing grid shared, console.fast-mage.com tenant created for your agency.
First shop provisioned
We propose the tier (bare metal, vertical cloud, advanced cloud, horizontal cluster, HA module if needed). Architecture validated with your tech lead. Provisioning under your branding from day one.
Cutover and handover
Staging built, data sync, pre-flight load test. DNS cutover scheduled out of peak hours, rollback ready. Operations under your brand from the cutover.
Ongoing operations
Monthly consolidated billing on your master account. Quarterly review with your team: capacity, incidents, roadmap. Yearly DRP test.
07, AGENCIES WE WORK WITH
A daily working partnership with selected agencies.
References on request.
We do not list end-client shops here, that is by design and respects our NDAs. The agencies below have authorised us to name them as partners.
06, FREQUENTLY ASKED
Frequently asked questions.
Five key points.
Answers reviewed by our engineers. If your question is missing, just write to us, quick reply, no sales script.
Q01 Will my client ever see the Fast-Mage name?
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Will my client ever see the Fast-Mage name?
In pure white-label mode, no. Invoicing, support emails, status page and incident comms are wrapped in your branding. In co-branded mode, both names are visible by design, typically to satisfy procurement or audit requirements on the client side. You pick the mode per shop, it is not a global setting.
Q02 Is there a mutual non-solicitation clause?
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Is there a mutual non-solicitation clause?
Yes, signed before the first shop is provisioned. Fast-Mage commits in writing not to solicit any client introduced by your agency, for the duration of the partnership and for a defined period after. The same obligation applies from your side regarding our team and our other agency partners.
Q03 What is the commitment period for the partnership?
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What is the commitment period for the partnership?
There is no minimum volume or revenue commitment to enter the program. Individual hosting contracts follow standard Fast-Mage terms, cancellable without hidden penalty. We retain partners through service quality, console access and direct engineer contact, not through lock-in.
Q04 How does support work under our brand?
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How does support work under our brand?
Your level-1 desk fronts the client. When an issue needs system or infrastructure action, your team opens a ticket in console.fast-mage.com or calls our on-call. Fast-Mage engineers respond, document the work in the ticket, and your team relays to the client under your branding. For SEV-1 your team can grant the client a direct line on agreed scenarios.
Q05 Who owns the data and the backups?
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Who owns the data and the backups?
The end client owns their data, the agency keeps full access, Fast-Mage operates the storage and the retention policy. Backups are kept on at least two distinct EU providers, in two countries, with a minimum of 9 restore points per shop. Restore is available on demand from your console or by phone, 24/7.
Q06 Can we offer PCI DSS scope to our clients?
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Can we offer PCI DSS scope to our clients?
Yes, on the eligible tiers. PCI scoping is reviewed per project. We provide the system and network attestation perimeter under our responsibility; the agency and the client retain ownership of the application scope (CMS, modules, integrations). Audits are coordinated with your team and the client's QSA.
Q07 Do you work with our existing tooling?
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Do you work with our existing tooling?
Ansible inventory, CI/CD pipelines, deployment hooks, monitoring integrations, custom alert routing. We adapt to your existing process rather than imposing ours. Your developers keep their workflow; we plug into it.
Q08 Can we resell only hosting, or also AI inference?
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Can we resell only hosting, or also AI inference?
Both. Private AI inference (open-source models on dedicated GPU, OpenAI-compatible endpoints, RAG on the client's data) is resellable under the same agreement. Useful for catalog enrichment, translation and SEO operations sold to your retail clients.
Question not answered?
Contact us →CONTACT, PARTNER TEAM
Want to see the partner deck?
Direct line to the partner team.
We answer agency enquiries directly, no SDR layer. Send context (your stack, typical shop size, current host) and we schedule a 30-minute partnership call with a Fast-Mage lead.
- 01 Book a partnership callbook.fast-mage.com →
- 02 Email the partner teamsupport@fast-mage.com →
- 03 Call us+33 (0)9 72 39 22 22 →
NDA template available on request before the first call. Mutual non-solicitation signed before the first shop is provisioned.